Terms of Service

Blue Sky Holidays LLC is a travel agency registered in Dubai, United Arab Emirates, with its office at Al Warsan - Warsan First - England Cluster - Dubai. In these terms "we" and "us" mean Blue Sky Holidays LLC, and "you" means the person using this website or engaging our services.

We provide application and documentation support for UAE visas. That means advising on the right visa route, reviewing your documents before submission, submitting the application on your behalf, and keeping you updated on its progress.

We are not a law firm and do not provide legal or immigration advice. Requirements can change without notice, and can vary by nationality, travel history, immigration status and individual circumstances.

Any processing time shown on this site or quoted by our team is indicative, not a promise. It assumes we have received complete, valid documents and that the authorities do not request further checks. Government processing, public holidays, additional document requests and system outages are outside our control and may extend the timeline.

We strongly recommend you do not book non-refundable flights or hotels until your visa has actually been issued.

• Give us accurate, truthful and complete information. Applications are refused for inconsistencies, and a refusal can affect future applications.
• Provide genuine, unaltered documents. Submitting forged or altered documents is a serious offence in the UAE and we will refuse to act on them.
• Make sure your passport meets the validity requirements for the visa you are applying for.
• Check every detail on the visa you receive — spelling, dates and passport number — and tell us immediately if anything is wrong.
• Respond promptly when we ask for information, or your application may stall.

We are not responsible for a refusal, delay or loss caused by information or documents you supplied that turn out to be inaccurate or incomplete.

Fees are confirmed to you before we begin work. Government fees are set by the UAE authorities and are payable whether or not an application succeeds.

Refund and cancellation terms are set out in our Refund & Cancellation Policy, which forms part of these terms. In short: our service fee is refundable until we submit your application, government fees are not refundable once paid to the authorities, and a refusal is met with a re-apply credit rather than a refund.

We are liable only for losses caused by our own failure to provide the service with reasonable care and skill, and our total liability to you is limited to the service fees you have paid us for the application concerned.

We are not liable for government fees, for a refusal or delay by the authorities, or for consequential losses such as flights, hotels, tours or missed events. Nothing in these terms excludes liability that cannot be excluded under UAE law.

The content of this site is provided for general information and may change. The text, images, branding and layout belong to us and may not be copied or reproduced without permission. Please do not attempt to disrupt the site, submit automated or fraudulent enquiries, or misuse the forms.

Our Privacy Policy explains what happens to the information you submit and forms part of these terms.

These terms are governed by the laws of the United Arab Emirates, and the courts of the Emirate of Dubai have exclusive jurisdiction over any dispute arising from them.

We may update these terms, and the current version is always the one published on this page with the date shown at the top. The terms that apply to your application are those in force when you engaged us.