Refund & Cancellation Policy

We would rather you knew that before paying than discovered it afterwards. If you are unsure whether your case is likely to succeed, ask us first and we will tell you honestly.

A refund request must be made within 14 days of the date you paid, and you must be able to show proof of purchase — a receipt, an order number, or your application reference.

In practice this means cancelling before we post your application to Dubai Immigration. Ask us and we will tell you straight away whether your application has been posted.

Also not refundable:

• Applications already in process
• Applications rejected on security grounds
• Requests made more than 14 days after payment

This is why we would rather have an honest conversation before you pay than after. Tell us your nationality, age and travel history, and we will tell you if we think the application is weak.

Approved refunds go back to the original credit card used at the time of purchase. We start the refund as soon as it is approved. It usually takes around 14 business days to appear on your statement, depending on your card issuer.

Contact us on WhatsApp or by phone at +971 55 718 6000, or email sales@blueskyholidays.co. Please include:

• Your order number or application reference
• The email address you used when you paid
• A brief explanation of why you are requesting a refund

If you have not seen the credit within the expected time:

• Check your card account again — refunds often post later than expected
• Contact your card issuer, as they hold the credit before it shows
• Contact your bank, since processing times vary between institutions

If you have done all of that and it still has not appeared, email sales@blueskyholidays.co and we will chase it with you.

Processing times we quote are indicative, not guaranteed. Government processing, public holidays and additional checks are outside our control. Where we have quoted an express service and failed to action it on our side, we will refund the express surcharge.

We may update this policy. The current version is always the one published here with the date shown at the top, and the terms that apply to you are those in force when you paid.